Terms of Service

Effective Date: March 2025

Welcome to Heirloom Senior Transitions (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, communications, and services. By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our site or services.

1. Who We Are

Heirloom Senior Transitions provides downsizing assistance, senior living placement, real estate sales, and related services for seniors and their families. We deliver these services with care, compassion, and professionalism.

2. Use of Our Website

You agree to use our website and services only for lawful purposes. You may not:

Violate any applicable laws or regulations
Upload or distribute spam, viruses, or harmful code
Interfere with the operation of our website or servers
Attempt to gain unauthorized access to accounts, systems, or data

We may suspend or terminate your access if you violate these Terms.

3. Services & Client Agreements

All services require a signed agreement, service contract, or written confirmation. Service-specific terms (such as scope, pricing, or timelines) will be detailed in your agreement with us.

We reserve the right to decline or terminate services if necessary, including for non-payment, breach of contract, or circumstances outside our control.

4. Payments & Billing

You agree to pay fees as outlined in your invoice or service agreement. Payments are due according to the terms stated. Late or missing payments may result in late fees, suspension of services, or contract termination.

5. Intellectual Property

All content on our website, including text, graphics, images, and designs, is owned by Heirloom Senior Transitions or licensed partners. You may not copy, reproduce, or distribute our materials without prior written consent.

Materials you provide to us (e.g., personal documents, property details) remain your property.

6. Confidentiality & Privacy

We respect your privacy. Any personal or confidential information you provide will be handled according to our Privacy Policy and used only as necessary to deliver services or as required by law.

By providing your contact details (email, phone number, etc.), you consent to receiving service-related communications, including SMS and email. You may opt out of promotional communications at any time by following unsubscribe instructions or replying STOP to SMS messages.

7. Disclaimers

Our website and services are provided “as is” and “as available.” We make no guarantees regarding specific outcomes, such as real estate sales prices, senior living placement availability, or timelines.

We are not responsible for:

Actions or services of third-party providers (e.g., movers, real estate agents, senior living facilities)
Delays or issues beyond our control (e.g., market changes, natural disasters)

8. Limitation of Liability

To the fullest extent permitted by law, Heirloom Senior Transitions shall not be liable for indirect, incidental, or consequential damages arising from your use of our services or website. Our total liability for any claim is limited to the amount you paid us for the service in question.

9. Termination

We may suspend or terminate your access to our website or services without notice if you violate these Terms or your client agreement.

10. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

11. Updates to These Terms

We may revise these Terms from time to time. The updated version will be posted here with a new “Effective Date.” Continued use of our website or services constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, contact us:
📧 heirloomtransitions@gmail.com