Privacy Policy

Effective Date: August 2025

Heirloom Senior Transitions (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, or communicate with us.

By using our services, you agree to this Policy. If you do not agree, please discontinue use.

1. Information We Collect

We may collect information that you provide directly, including:

Name
Email address
Phone number
Billing and payment information
Any details you share in forms, consultations, or communications

We may also collect limited technical information automatically, such as:

IP address
Browser type
Device information
Pages visited

2. How We Use Your Information

We use your information to:

Provide and improve our services
Respond to inquiries and offer customer support
Send updates, promotions, and relevant communications (with your consent)
Process payments and transactions
Analyze website usage for performance improvements
Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share data only with trusted third-party service providers, such as:

Payment processors
Email and SMS communication platforms
Scheduling tools
Analytics providers

These providers are contractually obligated to protect your information and use it solely for the services we request.

4. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security & Retention

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure.

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Opt out of marketing communications at any time by following unsubscribe instructions or replying STOP to SMS messages
Withdraw consent where processing is based on consent

To exercise these rights, contact us at heirloomtransitions@gmail.com.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, policies, or practices of third-party websites.

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted here with a revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
📧 heirloomtransitions@gmail.com